Enhancing Guest Experience: Wyndham Hotels' Partnership with Grubhub for Seamless On-Site Services
Discover how Wyndham hotels elevate guest experience through their partnership with Grubhub, offering seamless on-site services for ordering food and convenience items.
Seamless On-Site Services for Guests
The partnership between Wyndham hotels and Grubhub is set to offer an unparalleled level of convenience for guests staying at participating hotels. By integrating Grubhub's platform into the hotel experience, guests can easily order food and various convenience items such as toiletries or chargers directly through the Grubhub app or by scanning QR codes placed on hotel marketing materials. This seamless process ensures that guests can access essential items without leaving the comfort of their hotel room.
Exclusive Perks and Benefits
In addition to the convenience of on-site ordering, guests will also enjoy exclusive perks as part of this collaboration. These perks include benefits like $0 delivery fees on eligible orders, reduced service fees, and a 5% credit back on pickup orders. Such incentives not only enhance the guest experience but also encourage guests to utilize these on-site services more frequently, contributing to overall guest satisfaction.
Enhancing On-Property Experience
The partnership aims at elevating the on-property experience for guests and hotel team members alike. By streamlining the process of ordering food and convenience items, Wyndham hotels and Grubhub are making the stay more convenient and enjoyable for the hundreds of thousands of guests who visit their hotels annually. Moreover, this collaboration also benefits the tens of thousands of hotel team members by simplifying their operations and enhancing guest services.
Expansion of Services and Footprint
With plans to roll out these services to approximately 6,000 hotels, this partnership marks a significant expansion for Grubhub, surpassing its previous collaborations with other major hotel chains. The scale of this collaboration demonstrates the growing trend of integrating technology and convenience services within the hospitality industry to meet the evolving needs of guests.
Impact of Brand Partnerships on Loyalty Programs
Wyndham's strategic partnerships with brands like Grubhub and Applebee's not only enhance guest experience but also drive significant growth in loyalty membership. By offering rewards, discounts, and exclusive perks through these collaborations, Wyndham reinforces its position as a leading player in the hotel industry. The surge in loyalty membership reported by CBRE highlights the effectiveness of such partnerships in attracting and retaining customers.